Frequently Asked Questions

Find the answers to our most commonly asked questions.

  • Do I need to register on your website to make a booking?

    You don’t need to register on our website to make a booking. Upon checkout however we require some basic details to accept your online payment and enable us to contact you in the unlikely event of changes to your scheduled flight time. We will keep your details secure and never share them with a third party.

  • How can I pay for my flight?

    The quickest and simplest way is to book and pay for your flight on this website. We have a secure payment platform and your tickets will be issued immediately. If you would like to meet one of our friendly staff or you would simply like to pay in cash, we have offices at all of the main city airports and you can find contacts for our offices here where you can buy tickets in person.

  • Can I pay for my flight in other currencies?

    Our payment provider (Directpay online)offers the option to pay in multiple currencies and can accept payment from almost anywhere in the world. Our tickets are priced in USD$ and the payment amount will be equivalent in your chosen currency dependent on the exchange rate set by Directpay Online.

  • When do I have to check in for my flight?

    Dar Es Salaam Airport departures and arrivals are at Terminal 2 and not Terminal 1 as in the past.

    Terminal 2 Dar Es Salaam Airport check-in counters open 2 hrs before departure and close 40 minutes before departure.

    All other airports in Tanzania, our check in counters opening time is 60 mins before flight time where our staff will be waiting to greet you. Our check in counter closes 30 mins before departure, so please be sure to leave enough time to get to the airport.

  • How do I find the check in desk?

    Our check in desks are identifiable with distinctive signage above the counter.

    In Zanzibar: Follow the signs for Domestic Departures or ask an official to guide you to the Domestic Departure gates.

    In Dar es Salaam: All Flightlink domestic arrivals and departures operate from Terminal 2. Ask your driver to take you to Terminal 2 for Dar es Salaam Airport departures and arrivals.

  • What identification do I need to fly?

    As per Tanzanian Law, you will need to present valid photographic identification at check in. For residents and locals you can use your passport, national identification, voters card or driving license. Tourists and international travelers will be required to present a valid passport.

  • What is Flightlinks Luggage allowance?

    No oversized, hard shell or aluminum suitcase allowed to be checked in due to limitation of aircraft hold space.
    No trolley bags or oversized backpacks allowed as hand luggage due to limited overhead compartment space.
    Only 1pc of (20 kg Max) SOFT luggage is permitted per passenger to be checked in on hold for FREE. 1pc of small & soft bag is allowed as hand carry luggage with Max Dimensions: (55 cm × 35 cm × 20 cm)

  • I have more luggage, how much will it cost?

    As our flights are operated with smaller aircraft, we do have to assess any extra luggage and this will be subject to availability. Our charges are $5 per kg above your regular allowance.

  • Can we travel with oversize luggage

    Due to the size and capacity of our aircraft, we would need to assess any oversize luggage to ensure that it fits through the hold doors of the aircraft. If you have oversized luggage Please contact our customer service team here who can assist you.

  • Can I download a brochure of your Airline

    Yes, you can download our brochure. Please click here to download.

  • Can I travel with pets / live animals?

    We generally do not accept pets on board for the comfort and safety of all passengers, however we may be able to assist in special circumstances. Please contact our customer services team here if you wish to travel with a pet and they will be happy to assist you and answer any questions you may have.

  • I need to make a change on my ticket, how do I do that?

    We are happy to assist all our clients and understand that plans change and emergencies occur. If you need to make a change, please contact us here and we will be happy to assist you.

  • What are the charges for a ticket change?

    For a return ticket not within 48hrs of departure, then we can change your ticket once for free. If you have a one way ticket, or wish to make a change within 48hrs of departure, then we charge a flat fee of $20 per change. To make any changes, please contact our customer service team here.

  • I wont be able to fly, how do I cancel my ticket?

    We know that circumstances change and so do travel plans. Please get in touch with our customer service team here and they will happily assist you with your cancellation.

  • What happens if my flight gets cancelled/changed?

    In the unlikely event that we have to change or cancel your flight, one of our staff will contact you and arrange the most suitable alternative seat on another airline at no extra charge. Alternately, we will offer you a full refund.

  • How will I receive my refund?

    In the event that we need to issue a refund to you, it will be made in the manner that payment was made. All credit card bookings will be refunded to the card that payment was made with.

  • Are there any children discounts?

    We offer child discounts 80% from the adult fare *as per Terms & Conditions

  • What is the age of an infant?

    Infant fares are applicable to children under 2 years old. This is because an infant will share a seat with you.

  • Can a child travel alone?

    As our aircraft are small, we do not have a cabin crew available on every aircraft to care for unaccompanied children so we would request that anyone under the age of 16yrs be accompanied by an adult.

  • What size of aircraft will I be travelling in?

    We have a fleet of seven aircraft which range from a 6 seat Cessna 206 to our Embraer Brasillia which has 30 seats. For shorter trips, we generally utilise our 13 seat Cessna 208 Caravan, however for longer journeys to Dodoma, Arusha and beyond you can generally expect to be travelling in one of our larger, faster aircraft. Have a look at our Fleet

  • Do I need to reconfirm my flight?

    We would recommend that you reconfirm your flight with us 24 hrs prior to departure, you can do this by contacting our central reservations hotline on: +255 782 354 448/49 and mobile +255 782 354 450

  • Do I need to register on your website to make a booking?

    You don’t need to register on our website to make a booking. Upon checkout however we require some basic details to accept your online payment and enable us to contact you in the unlikely event of changes to your scheduled flight time. We will keep your details secure and never share them with a third party.

If you have any further questions, please get in touch with us on the below contacts:

Email : sales@flightlink.co.tz

Tel. no. : +255 782 35 44 48/49/50

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