Frequently asked questions
find the answers to our most commonly asked questions.
You don't need to register on our website to make a booking. Upon checkout however we require some basic details to accept your online payment and enable us to contact you in the unlikely event of changes to your scheduled flight time. We will keep your details secure and never share them with a third party.
The quickest and simplest way is to book and pay for your flight on this website. We have a secure payment platform and your tickets will be issued immediately. If you would like to meet one of our friendly staff or you would simply like to pay in cash, we have offices at all of the main city airports and you can find contacts for our offices here where you can buy tickets in person.
Our payment provider (Directpay online)offers the option to pay in multiple currencies and can accept payment from almost anywhere in the world. Our tickets are priced in USD$ and the payment amount will be equivalent in your chosen currency dependent on the exchange rate set by Directpay Online.
Our check in counters open an hour before departure where our staff will be waiting to greet you. Our check in closes 30 mins before departure, so please be sure to leave enough time to get to the airport.
Our check in desks are identifiable with distinctive signage above the counter.
In Zanzibar: Follow the signs for Domestic Departures or ask an official to guide you to the Domestic Departure gates
In Dar es Salaam: All domestic flights leave from Terminal 1. Please advise your driver that you need to go to the "Old Terminal" or Terminal 1. This Terminal is separate from the International Terminal and requires a 5 minute drive to connect with international flights.
As per Tanzanian Law, you will need to present valid photographic identification at check in. For residents and locals you can use your passport, national identification, voters card or driving license. Tourists and international travelers will be required to present a valid passport.
We have a luggage allowance one piece of luggage of a maximum wieght of 20kgs per passenger for checked in baggage. We also have a carry on luggage allowance of up to 5kg in a single bag. It is recommended to bring soft luggage that can be easily placed into the undercarriage compartment. We can accommodate hard shell suitcases.
As our flights are operated with smaller aircraft, we do have to assess any extra luggage and this will be subject to availability. Our charges are $3 per kg above your regular allowance.
Due to the size and capacity of our aircraft, we would need to assess any oversize luggage to ensure that it fits through the hold doors of the aircraft. If you have oversized luggage Please contact our customer service team here who can assist you.
We generally do not accept pets on board for the comfort and safety of all passengers, however we may be able to assist in special circumstances. Please contact our customer services team here if you wish to travel with a pet and they will be happy to assist you and answer any questions you may have.
We are happy to assist all our clients and understand that plans change and emergencies occur. If you need to make a change, please contact us here and we will be happy to assist you.
For a return ticket not within 48hrs of departure, then we can change your ticket once for free. If you have a one way ticket, or wish to make a change within 48hrs of departure, then we charge a flat fee of $25 per change. To make any changes, please contact our customer service team here.
We know that circumstances change and so do travel plans. Please get in touch with our customer service team here and they will happily assist you with your cancellation.
In the unlikely event that we have to change or cancel your flight, one of our staff will contact you and arrange the most suitable alternative seat on another airline at no extra charge. Alternately, we will offer you a full refund.
In the event that we need to issue a refund to you, it will be made in the manner that payment was made. All credit card bookings will be refunded to the card that payment was made with.
Yes, we do offer discounts to children ( 2 - 12 years old) and infants (under 2 years old) travelling with their parents.
Infant fares are applicable to children under 2 years old. This is because an infant will share a seat with you.
As our aircraft are small, we do not have a cabin crew available on every aircraft to care for unaccompanied children so we would request that anyone under the age of 16yrs be accompanied by an adult.
We have a fleet of seven aircraft which range from a 6 seat Cessna 206 to our Embraer Brasillia which has 30 seats. For shorter trips, we generally utilise our 13 seat Cessna 208 Caravan, however for longer journeys to Dodoma, Arusha and beyond you can generally expect to be travelling in one of our larger, faster aircraft. Have a look at our Fleet
We would recommend that you reconfirm your flight with us 24hrs prior to departure, you can do this by contacting our central reservations hot line on: +255 22 211 38 20/21